Support

Get help without guesswork.

If something looks wrong, include the build, the recovery lane you used, and what you expected to happen.

Supported in the public build

  • Apple Notes exports and backups already downloaded
  • Finder-visible folders, including iCloud Drive folders you explicitly select
  • Markdown, HTML, JSON, PDFs, scans, and note-adjacent files found inside those selected sources

What to include in a support request

  • app version and build
  • macOS version
  • which recovery lane you used
  • the file type or export type you imported
  • what you expected versus what happened

Support boundary

The public build does not promise direct Apple Notes account sync or hidden reading of private Apple Notes storage.

Email support

NotesRetrieval is a local-first public macOS build for user-selected files, exports, backups, scans, and Finder-visible folders. It does not promise direct Apple Notes account sync in the public lane.